Customer satisfaction is our top priority. We do everything possible to ensure our bikes are 100% technically sound and to match the right bike with the right customer. Every bike comes with a 1-month warranty on moving parts.
Technical defect
Does something go wrong within the warranty period? Please contact us. We will work with you to find the best possible solution.
1. Report the defect via email or WhatsApp within 1 month of purchase.
2. Is the repair cost less than €50? Then you can have it done at your local bike shop and we will reimburse the costs. Is the repair more expensive than €50? For amounts above this, we will repair the defect ourselves completely free of charge in accordance with the guidelines of the Consumers' Association (Consumentenbond), and you will receive your bike back afterwards!
If you do not wish to use a free repair during the warranty period, you may sometimes be able to exercise your right of withdrawal. Check the terms and conditions and costs below.
Return service
We would love to hear from you if you have any tips on how to improve our company.
Would you like to return your bike? Please follow these steps:
1. Report your bike return via email or WhatsApp within 14 days of purchase. Include your name, address, and preference for a pickup day (at least 2 days in advance). (Note: the pickup time is only known on the day itself. A time slot cannot be chosen.)
2. We will contact you to make an appointment to have the bike picked up. We charge €45 in transport costs (€65 for Belgium) (for cargo bikes: €149) for this. Would you like to exchange your bike for another bike from us? In that case, the exchange fee is €25
(€40 for Belgium) instead of the transport costs mentioned above. Exchanges are only possible within 14 days of purchase.
3. Once we have received your bike in good order, the purchase amount minus the transport costs will be refunded to your account within 4-7 working days, and you will receive a confirmation via email.
To prevent you from buying a bike that ultimately does not meet your expectations, we kindly ask you to contact us via WhatsApp/call/email if in doubt. We are here to advise you on which bike suits your needs.
Can I return my bike myself?
Yes, you can. If you return your bike to our showroom yourself, you will receive a 50% discount on the return costs!